Return and Refund Policy
This Return and Refund Policy ("Policy") governs returns, cancellations, and refunds in connection with products and services offered by System365 ("System365," "we," "us," or "our") through system365.store (the "Site"). By completing a purchase on the Site, the customer ("Customer," "you") acknowledges and agrees to the terms set forth in this Policy, as well as our Terms and Conditions, Privacy Policy, and Shipping Policy.
1. Scope
This Policy applies to:
- Digital Products — the System365 online course and associated Premium and VIP support packages; and
- Physical Products — training equipment, accessories, and related merchandise sold through the Site.
2. Digital Products
2.1 Core Course — Non-Refundable
The System365 digital course, consisting of five (5) pre-recorded video lessons, one (1) bonus video lesson, and accompanying materials, is delivered electronically and made available to the Customer immediately upon successful payment. By completing the purchase, the Customer expressly consents to the immediate commencement and performance of the contract and acknowledges that, once access credentials have been issued, the Customer loses any statutory right of withdrawal, cancellation, or cooling-off to the fullest extent permitted by applicable law, including but not limited to (i) the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and (ii) applicable United States federal and state consumer protection laws governing the sale of digital goods and services.
Accordingly, fees paid for the core course are non-refundable once access has been granted.
2.2 Premium and VIP Support Packages
Fees paid for Premium or VIP support packages may be refunded, in whole or in part, subject to the following conditions:
- The Customer submits a written refund request to support@system365.store within fourteen (14) calendar days of the date of purchase;
- The Customer has not used, consumed, or otherwise benefited from the package (including but not limited to submitting questions, receiving consultations, or accessing exclusive content);
- The refund is calculated on a pro-rata basis where partial use has occurred, at the sole and reasonable discretion of System365.
Refund requests submitted after the fourteen (14) day period, or in respect of packages that have been used in whole or in part, will be considered on a case-by-case basis and granted solely at the discretion of System365.
2.3 Technical Issues
Where a Customer is unable to access purchased digital content due to a technical failure attributable to System365, the Customer shall contact support@system365.store and provide a reasonable opportunity for System365 to remedy the issue. No refund shall be issued in respect of technical issues that can be resolved within a reasonable period.
3. Physical Products
3.1 Defective, Damaged, or Incorrect Items
Where a physical product is received in a defective or damaged condition, or where the item delivered does not correspond to the item ordered, the Customer shall:
- Notify System365 in writing at support@system365.store within seven (7) calendar days of delivery;
- Provide the order number, a description of the defect or discrepancy, and photographic evidence.
Upon verification, System365 shall, at the Customer's election, either (a) issue a full refund of the purchase price, including original shipping costs; or (b) dispatch a replacement item at no additional cost, subject to stock availability. Where a replacement is not reasonably available (for example, where the item is out of stock and cannot be replaced within a reasonable period), System365 shall issue a full refund in accordance with option (a). In all such cases, System365 shall bear the cost of return shipping
3.2 Goodwill Returns (Change of Mind)
The Customer may return an unused physical product in its original, unopened packaging, subject to the following conditions:
- The Customer submits a return request to support@system365.store within thirty (30) calendar days of delivery;
- The product is unused, unwashed, and in its original packaging with all tags, labels, and accessories intact;
- The Customer receives a Return Merchandise Authorization (RMA) number prior to shipping the return;
- A restocking fee of twenty percent (20%) of the purchase price shall be deducted from the refund to cover handling, inspection, and repackaging costs;
- The Customer bears all return shipping costs, customs duties, and applicable taxes.
Returns that do not meet the above conditions may be rejected or subject to additional deductions at the sole discretion of System365.
3.3 Non-Returnable Physical Items
The following items are not eligible for return or refund, except where defective:
- Items that have been used, worn, washed, or altered;
- Items returned without original packaging, tags, or accessories;
- Items returned without a valid RMA number;
- Items marked as final sale or clearance at the time of purchase.
4. Return Shipping Address
The return shipping address is not published publicly. To obtain the authorized return address, the Customer must first submit a written return request to support@system365.store and receive a Return Merchandise Authorization (RMA) number.
Upon approval of the return request, System365 shall provide the designated return address by email, together with the RMA number and return instructions. Goods shipped to any address other than the one provided in the RMA confirmation will not be accepted, will not be eligible for a refund, and may be returned to the sender at the sender's expense.
The Customer is solely responsible for all return shipping costs, customs duties, and any applicable taxes, unless the return is due to a confirmed defect or shipping error attributable to System365, in which case System365 shall bear the reasonable cost of return shipping.
System365 strongly recommends that returns be shipped via a trackable and insured method. System365 shall not be liable for items lost, damaged, or delayed in transit during the return process.
5. Return Procedure
To initiate a return, the Customer shall:
- Send a written request to support@system365.store containing: (a) the order number; (b) the item(s) to be returned; (c) the reason for return; and (d) where applicable, photographic evidence of any defect or damage;
- Await written confirmation from System365, including the RMA number and authorized return address;
- Dispatch the item(s) in their original packaging, using a trackable shipping method, within fourteen (14) calendar days of receiving the RMA confirmation;
- Provide the tracking number to System365 upon dispatch.
Returns received without a valid RMA number, or outside the specified return window, may be refused.
6. Processing of Refunds
Upon receipt and inspection of the returned item(s), System365 shall notify the Customer in writing of the approval or rejection of the refund. Approved refunds shall be processed within ten (10) business days of approval and issued to the original payment method used at the time of purchase.
The Customer acknowledges that additional time may be required by the Customer's payment provider or banking institution for the refunded amount to appear on the Customer's statement. System365 shall not be liable for delays attributable to third-party payment processors.
7. Statutory Rights
Nothing in this Policy shall limit or exclude any rights to which the Customer is entitled under applicable consumer protection laws in the United States or the United Kingdom, including, where applicable, the Magnuson-Moss Warranty Act, the Uniform Commercial Code, the Consumer Rights Act 2015, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any provision of this Policy conflicts with a mandatory provision of applicable law, the latter shall prevail.
8. Order Cancellations
Orders for physical products may be cancelled without charge provided that written notice is received at support@system365.store prior to dispatch. Once an order has been dispatched, the cancellation shall be treated as a return and shall be subject to the provisions of Section 3 of this Policy.
Orders for digital products may not be cancelled once access credentials have been issued, save as expressly provided in Section 2 of this Policy.
9. Chargebacks
The Customer agrees to contact System365 at support@system365.store to resolve any dispute prior to initiating a chargeback with their payment provider. Unjustified chargebacks may result in suspension of access to digital products, forfeiture of eligibility for future purchases, and recovery of associated administrative costs.
10. Amendments
System365 reserves the right to amend this Policy at any time, without prior notice. The version of this Policy published on the Site at the time of purchase shall govern the transaction between System365 and the Customer in respect of that purchase. It is the Customer's responsibility to review the Policy prior to each purchase, and continued use of the Site or placement of a new order shall constitute acceptance of the then-current version of this Policy.
11. Contact
For all return, refund, and cancellation requests, please contact:
System365 Customer Support
Email: support@system365.store
Response time: within two (2) business days
